Guarantee

Satisfaction Guaranteed!

At Tulchan we take pride in the design and manufacture of our products. By using quality materials and skilled craftsmanship, Tulchan’s garments are not only stylish and comfortable but durable too.

If you are not entirely satisfied with your purchases, simply return them to us for exchange or refund within 30 days of receipt.

And for extra peace of mind for UK customers, we will pay the postage if you decide to send anything back. Simply complete the returns note so that we know why you are not satisfied, use the reply-paid address label from your delivery note, and send the goods back to us unworn and in the original packaging with the labels still attached. We will either replace, exchange or refund you as quick as we can. International customers must pay the postage to return goods.

Returns

If you are not entirely satisfied with your Tulchan purchases, you can return them to us within 30 days for a full refund, and we pay for the return postage. Please note this applies to UK Customers only.

It is very important that item(s) for which you would like a refund are returned to us in a saleable condition. Please ensure the item is unworn, that all labels are still attached and that it is in the original packaging.

Once you have decided to return the items to us, please do not use them and take good care of them whilst they are still in your possession. The items must be returned to us intact and undamaged, as soon as reasonably possible.

On receipt of the returned item we will refund to the original method of payment the full price paid. The original delivery costs will not be refunded to you.

Returning Goods by Post:

We currently only accept returns through the post. If you wish post back an item, please follow the instructions below:

• Clearly write your name, address, postcode and order number on the returns form enclosed
• Complete the returns form, carefully ensuring that all boxes have been filled out correctly and enclose with your goods
• Wrap the items in the packaging provided and seal
• Attach the Freepost returns label on the front of the parcel (UK customers only)
• Take the parcel and the original dispatch note to your local post office
• Please make sure that you obtain "proof of posting" certification which you should retain until the refund has been processed

Please Remember To Complete The Returns Form With Your Returned Products

Your rights under part 3 of the terms and conditions are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email at customerservices@tulchanonline.co.uk, that you wish to cancel your order before the end of the statutory cancellation period (7 days from the day after you receive the goods). You must then return the goods to us along with the returns form as previously mentioned.

Nothing under these terms and conditions affects your statutory rights.